Dr. Tracy S. Kelly

             Licensed Marriage and Family Therapist
             National Certified Counselor

C A N C E L L A T I O N  P O L I C Y

Cancellation Policy: Should you need to cancel or reschedule your appointment, 
my office policy requires that sessions be cancelled at least 24 hours (Monday through Friday) 
prior to the scheduled appointment time to avoid being responsible for the charges. 
If less than 24 hours notice is given, 
(calls must be made during normal business hours and does NOT include evenings, 
weekends and/or holidays), 
YOU WILL BE CHARGED A $100.00 FEE FOR THE APPOINTMENT. Late fees and cancellation fees are not billable to insurance.

I N S U R A N C E  

Payment is due at the time of service.  

Services may  be covered in full or in part by your insurance plan. Please check your insurance coverage by asking the following questions:

Do I have mental health benefits?

    *What is my deductible and has it been met?    
    *How many sessions per year does my insurance cover?
    *What is the coverage amount per therapy session?
    *Is approval required from my primary care physician?

Reimbursement, co-payments, and deductibles depend on your specific plan. 
In addition, insurance plans typically limit their coverage and allotment of sessions to certain diagnosable mental conditions.  

What is an out of network provider? 

My services with non-contracted insurances may be considered out of network, and would be covered at those rates. 
When working with an out of network provider, you pay the full fee at the time of service, and file afterward for reimbursement 
(or a percentage depending on your insurance policy).

Accepted Forms of Payment 

Anthem Blue Cross Blue Shield
Hometown Health
Visa, MasterCard, American Express, Discover, Cash, Check, or Debit Card, 
Insurance Health Savings Account


Dr. Tracy S. Kelly
Licensed Marriage and Family Therapist
National Certified Counselor
Adjunct Faculty Grand Canyon University

5421 Kietzke Lane
Suite 101
Reno, NV 89511

775 742-7764
S E R V I C E S  N O T  P R O V I D E D

Dr. Kelly DOES NOT treat clients with the following primary issues. If the primary reason you are seeking treatment is for one of these issues, Dr. Kelly will refer to you to another qualified clinician. 

-History of attempted suicide or you are   currently and actively having suicidal ideations,   thoughts, and plans. 
-You have been diagnosed with borderline   personality disorder, bi-polar disorder,   schizophrenia, or schizoaffective disorder.
-Are currently or intend to become involved in   any legal litigation and are seeking   psychological treatment or evaluation to   support your case, or for custody.
-Chronic pain.
-An active eating disorder (Anorexia or Bulimia). 
-Have substance abuse/addiction or gambling   issues.
-Children under the age of 14. 

Dr. Kelly is not an emergency or crisis center.  She is unable to monitor crisis calls 24/7 and on-call availability is not available in this practice. 
If current clients have a crisis after hours, and Dr. Kelly is unavailable, they are directed to call the crisis line at 1 800 273-8255.  
You can also text CARE to 839863, or text HOME to 741741 and a crisis counselor will be available to you.  
If you are an immediate danger to yourself, call 911 and they can send someone to you.​